PRIVACY POLICY

Calaverita Services Group is committed to protecting your privacy and processing personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

1. Data Controller
Data Controller: Calaverita Services Group
Contact email: contact@calaveritahotels.com

2. Personal data we collect
Depending on how you use this website, we may collect and process the following personal data:

Identification data such as name and surname
Contact details such as email address and phone number
Information provided through forms, messages or enquiries
Technical data such as IP address, browser type, device information, language settings, pages visited, and date/time of access

You will never be required to provide personal data to browse this website, but certain services or contact features may not be available if you choose not to provide required data.

3. Purposes of processing
We process your personal data for the following purposes:

To respond to enquiries, requests and communications
To manage professional contacts and commercial communications requested by the user
To deliver, manage or prepare professional services requested by the user
To ensure website security and prevent fraud or misuse
To improve website performance and user experience
To comply with applicable legal obligations

We do not use your data for purposes incompatible with the above.

4. Legal basis for processing
We process personal data under one or more of the following legal bases:

Consent, when you submit a form or contact us voluntarily
Pre-contractual steps or performance of a contract, when processing is required to provide requested services
Legitimate interest, to ensure security, prevent abuse and improve website services
Legal obligation, when required by applicable law

5. Data retention
Personal data will be kept only for as long as necessary to fulfill the purposes described above, including handling requests and maintaining professional communications, or as required by law.

After that, data will be deleted or anonymised securely.

6. Recipients and service providers
Your personal data may be processed by service providers that support the operation of this website and business activities, such as hosting providers, form platforms, email tools, analytics or security services.

Where such providers process data on our behalf, they act as processors and appropriate contractual safeguards are in place in accordance with the GDPR.

7. International transfers
Some technology providers may be located outside the European Economic Area. In such cases, Calaverita Services Group will ensure appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, or other valid mechanisms under the GDPR.

8. Your rights
You have the right to request:

Access to your personal data
Rectification of inaccurate or incomplete data
Erasure of your data
Restriction of processing
Objection to processing
Data portability
Withdrawal of consent at any time, where processing is based on consent

To exercise your rights, please contact us at contact@calaveritahotels.com, providing sufficient information to identify you.

9. Complaints
If you believe that your personal data has been processed unlawfully, you may lodge a complaint with the competent data protection authority in your country of residence within the European Union.

10. Security
We implement reasonable technical and organisational measures to protect personal data against loss, unauthorised access, alteration, misuse or disclosure.

11. Updates
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. The latest version will always be available on this website.